IT Services

Contact information of the IT Services

PL 35, 40014 Jyväskylän yliopisto
Visiting address: Ahlmaninkatu 2 (MaD)
Phone: 014 260 3600
E-mail: helpdesk@jyu.fi

Service desks

You can contact the service desks of IT Services with all questions and queries about IT Services. The service desks are in Mattilanniemi and Seminaarinmäki. If necessary, the service desks will forward feedback and questions to experts.

Help and support

Have you tried to search help from the guides?

If you can't find the guides to be of any help, use the support request form or contact service desk

Local computer support

The local computer support helps with problems on the University's computers. Local computer support locations are in Agora, Ohjelmakaari/Y33, Mattilanniemi, Ylistönrinne, Seminaarinmäki and Normaalikoulu.

 

Research support (SPSS & mrInterview)

Support on using SPSS and statistical analysis. You can also get guidance on storage of research data and on collecting data electronically by using mrInterview. You can stop by for help without reserving time.

MaD 226, mon - fri from 12:00 pm to 2:00 pm
Phone 040-8054049 and e-mail tilastoneuvonta@jyu.fi

Study systems

On-call assistance

The on-call assistance receives reports on acute errors and faults in data systems occurring outside of normal working hours.

Note! Errors and faults in user accounts and workstations do not belong to on-call assistance. They are dealt with your domain's local computer support and within working hours.

Duty hours: Mon - Fri from 5 pm to 9 pm, weekends from 8 am to 4 pm.

You can leave an error report by calling, sending an SMS or via e-mail.

Phone 050 5527 222 and e-mail tarkkailu@jyu.fi

Other support addresses

Trainings: itp-koulutus@jyu.fi | Info
Plone website administrating: plone-support@jyu.fi | Guide | Info
TUTKA publication register: tutka-support@jyu.fi | Guide | Info
Web video service (Moniviestin), video conferencing and web conferencing: video-support@jyu.fi | Info

Data security and abuse

On data security issues (vulnerabilities, abuse of network or e-mail etc.) contact abuse@jyu.fi via e-mail.