IT Services

Info package for a new student

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This tutorial contains information and links to web services you need as a new student.

Where to get a user account?

For your studies you will need a University of Jyväskylä user account

Please activate your user account before your studies begin. You will need your user account early in your studies.

Before you can activate the user account, your information must be in the JYU student register. In case you are unable to activate the user account via Finnish netbank accounts, it is likely that your information is not yet in the student register.

IT Services recommends to activate the user account via Finnish netbank accounts (partly in Finnish only).


Due to security reasons user accounts/passwords will not be delivered by email or by phone. There are several ways to deliver the user account:

  1. Using Finnish netbank accounts at OMA -service (partly in Finnish only)
  2. From tutors at the beginning of the term
  3. From the service desk of IT Services. Note: You may need to wait a while in the queue at the beginning of the term. Remember to take an identity card (e.g. passport) with you.

Service Desk of IT Services

Contact information

  • Service Desk Seminaarinmäki X 125 (X-building, 1st floor), tel. +358 14 260 3030. Open Mon - Fri from 9.00 to 15.00.
  • Email
  • More information about the service desk can be found here

Activating your Jyväskylä University e-mail address

Before you can start using university's e-mail you have to confirm your e-mail address.

Your email address will be Please follow the instructions below to confirm your email address:

  1. Open a browser and go to OMA - service with username and password you have been given
  2. Select the view username and email
  3. The system will suggest email adress
  4. If the suggested address is correct and you accept it, click the Save/Confirm button

Guide to OMA -service is here.

Your e-mail address will start working instantly after the confirmation.

Email ("Isa mail") can be found at and instructions at

If your name is spelled wrong or parts of it is missing, please contact student services at Admission and Student Services.

Information security guide for students

Information security is very important! Keeping your data safe helps you and others too.

Information security in brief

It is important to protect your data and documents and also your personal information such as user-id, password, email, bank account number, address etc. Most problems and threats with information security can be avoided using your common sense. Please, have a look at detailed guides for data security and rules of useProtection against viruses is a security issue, too. 

  1. You are responsible for all activities carried out under your user ID. Apart from your personal data, also remember to protect other people's information that is in your possession. Never tell your password to anyone else.
  2. Choose a password that is easy for you to remember but impossible for others to figure out. Choose different passwords for the university systems and any external services.
  3. Don't open e‐mail messages if you are uncertain of their origin. E‐mail messages may contain malware or direct you to sites that contain malware.
  4. Beware of phishing, i.e. messages asking you to share your user ID and password or enter them on a website. System administrators never ask for your password.
  5. Always check the actual target address before clicking a link. Be extra careful with regard to links received in messages. Learn to tell which Internet addresses are genuine and which indicate fraud.
  6. Before registering as a user of an online service, always check the terms and conditions to make sure that data ownership will not be transferred and no data will be disclosed to third parties. Think carefully before sharing information about yourself or others in various online services (Facebook, photo sharing services, etc.).
  7. Malware spreads efficiently through social media and online services. Be cautious about pop‐up windows, advertisements and invitations ‐ click carefully!
  8. Protect your own computer with a firewall, anti‐virus software, back‐up copies and software updates. In addition, protect your smart phone and other mobile devices e.g. with a lock code. Only install applications that you really need on your computer and mobile devices.
  9. Don't use a USB flash drive as the primary or only data storage. If you intend to save sensitive data on a flash drive, get one that encrypts the data.
  10. If you suspect a security breach or system abuse, contact the person in charge of the service.

Security of your data and documents, U drive

Save your data and documents on the U drive when you are working on a workstation in the University of Jyväskylä. Your data on the U drive is available for you only and nobody else can read your data. Furthermore, your data is backed up regularly.

You can save your documents on a USB memory stick, too. However, think twice if your data is on a memory stick only. Please, save your important data on the U drive. If you are using an unknown memory stick, please check it's content always for viruses.

More about the information security in Wikipedia, the Free Encylopedia.

Security of your personal identity information, phishing

Today you may get more and more so called phishing emails that try to get your private personal information such as your user-id, password, email, bank account number, address etc. A typical phishing email may ask you something about your mail box in order to get it working. Our University and it's departments never ask anything like that by email.

Below there is a typical example of a phishing email.  A phishing email may look out fairly official but they only are trying to fool you. Never respond to any email like that! If you'll get an email that makes you unsure what to do, please don't hesitate to contact Service Desks of the IT Services before doing anything else.

The incoming and outgoing email of the University is scanned for viruses automatically. However, there is a chance that you'll sometimes get spamming emails that contain harmful attachments. In general, it's a good policy to delete right away emails with attachments from an unknown sender. In the header of email there may be attractive words like love, winner, customer/webmail service, administrator, sex and so on.

Be careful with your private personal information. Please, don't deliver carelessly your identity information. Especially, never give your user account and password to anyone by email. You need your user account and password only in using network services (Korppi, Koppa, email etc.) of the University. Please, don't use your account and password anywhere else.
Please, don't deliver your email carelessly either. Email spammers are sparsing web pages in order to find out your email.

Useful reading about netiquette in Wikipedia.

What to do after a successful phishing email?

What to do if you have carelessly responded to a phishing email and you have given out your user account and password? Then please, change immediately your account's password in the password change service at:

In general, it's a good policy to change your password regularly.

Important web services for student

Here you find web addresses of important web services with short descriptions.

  • Password change service -> OMA -service
  • Korppi - study data system - used to sign up for courses, demos and examinations, organise and plan your studies and view an up-to-date transcript of your studies etc. ->
  • Optima - e-learning environment used for electronic distribution of course materials etc. ->
  • Moodle - e-learning environment ->
  • Koppa - a portal for delivering course materials ->
  • eExam - electronic exam: the student takes an exam independently in a classroom specifically made for eExam ->
  • Moniviestin - a web publishing platform used by University of Jyväskylä. It contains multimedia materials online for teaching and information purposes. ->
  • University's library - data bases, search, loans, and renewals ->
  • You can also use some of these services on smart phones (e.g. Korppi and Isa mail)

Information technology services

You can use these information technology services as a student.

  • 500 MB personal disk space (U-drive on Windows workstations)
  • 25 GB email box, your email address is Before you can start using your university's email, you have to activate it by confirming your address.
  • 500 MB disk quota for personal web page (
  • Remote access to university's network and services and library databases (remote access is available on student networks or with VPN service, look at VPN guides)
  • Access to the Linux computers (,
  • Wireless network (WLAN) at the campus on limited area (look at WLAN guides)


What is my printing quota per year? How can I print?

  • A degree student gets a free 100 page printing quota per term (B&W A4 7 cnt/page). You can also buy more print quota
  • You can print to multipurpose printers by selecting the printer jysecure. You can then get your prints from any printer by logging in with your university's username and password and selecting the documents you want (so called "safe printing").
  • Check the locations of copiers
  • Help for printing
  • You can get also coloured copies and prints with copiers
  • When you need help contact

Statistics Advisory

Services of Statistics Advisory

  • Advisory helps you with questions concerning statistical programs (SPSS)
  • Rooms T 258 & T 259, Mon - Fri from noon to 2.00 p.m.
    • Jukka-Pekka Kesonen, phone. 040 805 4046, T 259
    • Pekka Rahkonen, phone. 040 805 4052, T 258
  • Email


IT services distributes some software to students

Microsoft Office 365 – office applications for free

Microsoft Office 365 is available to University of Jyväskylä students free of charge during studies

Through Office 365 you get

  • The latest Microsoft Office package (Word, Excel, PowerPoint, OneNote, Outlook etc.) completely free of charge on max. five devices that you own
  • The cloud versions of Microsoft Office Word, PowerPoint, Excel and OneNote enabling you to work on documents directly on a web browser (similar to Google Drive)
  • Storage space on OneDrive service (similar to e.g. Google Drive, Dropbox)

Office 365, including the Office package installed on own devices, cannot be used after the study right at University of Jyväskylä has finished.

For more information and instructions on activation and logging into the service can be found here.

Computer labs

Public computer labs for all students and software you can use in these labs

Help is closer than you think!

Support for services provided by IT Services is conveniently available online.

Rules of use

Rules and responsibilities. What is misuse and what are the consequences of it?

Usage of University's computer systems is governed by Rules of use which every student should be familiar with. The same document also defines the consequences of misuse. Rules and consequences are verified by University's administration.

Read the Rules of use.