Study-related services and guidance go remote starting from Monday 16 March

All guidance is given via email, phone or other agreed remote modes of connection indefinitely
Published
18.3.2020

The University of Jyväskylä suspends all face-to-face study-related services starting from Monday 16 March 2020. All guidance is given via email, phone or other agreed remote modes of communication indefinitely. Furthermore, degree certificates, transcripts of records, certificates of registration and other paper documents will only be delivered via postal mail or as scanned versions.

The suspension of customer services concerns

  • Customer service desks in Seminaarinmäki Building T, 2nd floor Centralized
    • Student Services
    • International Services
    • Admission Services
    • SIMHE guidance for migrants
    • Guidance regarding accessible studies, individual services and rectification
    • Statistics Advisory, and
  • Study Services at faculties, Centre for Multilingual Academic Communication and the Open University in all offices on Seminaarinmäki, Ruusupuisto, Mattilanniemi, Ylistö and Kokkola campuses.

We aim to ensure the progress and graduation of studies despite the transition to remote services. However, we ask our customers to bear in mind that delays might occur in advancing processes in these exceptional circumstances.

With these measures, the University aims to prevent the spreading of virus infections and ensure safe working of personnel whose tasks do not enable remote working. The period for large-scale remote work is estimated to continue until the end of April. We monitor the development of the epidemic situation and authority instructions.

Contact information:

Centralized Student Services
studentservices@jyu.fi
+358 40 805 3346 (Mon-Fri 12-15)

Admission Services
admissions@jyu.fi

International Office
international-office@jyu.fi
+358 40 805 4345 (ma-pe 9-15)

Career Services
rekry@jyu.fi

Statistics Advisory
tilastoneuvonta@jyu.fi

SIMHE guidance for migrants
simhe-info@jyu.fi
+358 40 805 4913
Private SIMHE guidance is arranged via remote connection

Faculty-level information for degree students

Faculty-level information for exchange students

Study Services of the Open University
https://help.jyu.fi
+358 40 576 7760 (Mon-Wed 9-15, Thu-Fri 10-15)

Centre for Multilingual Academic Communication (Movi) Study Services
movi@jyu.fi