Kaleton's research interests are digital services and customer behavior in immersive environment.
Kaleton's work has appeared in peer-reviewed journals and conferences, such as Journal of Service Theory and Practice, Bled eConference, Mediterranean Conference on Information Systems (MCIS), International Workshop on Socio-Technical Perspective in Information Systems Development (STPIS), European, Mediterranean and Middle Eastern Conference on Information Systems (EMCIS), ICMarkTech & Hawaii International Conference on System Sciences (HICSS).
Kaleton have worked in projects:
- DAWN_CI Understanding OmniChannel Customer Behavior (Business Finland, 1/2021-6/2023)
- MetayCX Building customer experience in the Metaverse (Business Finland, 1/2024-12/2026)
