FAQ: online interviews
English-taught bachelor's and master's degree programmes.
Important information regarding the usability of the Zoom platform
The online admission interviews of the University of Jyväskylä are held with Zoom video conferencing platform.
Please note that due to regulatory reasons, Zoom services are restricted in the following countries or regions: Cuba, Iran, North Korea and Ukraine (Crimea, Donetsk, Kherson, Luhansk, Zaporizhzhia regions). Please see further details at Zoom support website.
If an applicant resides in one of these countries or regions, and they are invited to an online admission interview, it is the applicant's responsibility to arrange participation to the interview, for instance by travelling to a country or region where the service can be used.
What if I need to reschedule my interview slot?
If the reservation calendar is open:
If you did your booking with an Outlook email, you can cancel and reschedule your current interview time slot through the confirmation email that you have received from Microsoft Bookings.
If you did not use Outlook, and/or did not receive a rescheduling link in your confirmation email, please contact the Admission Services without delay at admissions@jyu.fi so we can cancel your current interview time slot. Reply to the original interview invitation or make sure to include the word "interview" to your email's subject line/heading.
If the reservation calendar has closed:
Contact the Admission Services at admissions@jyu.fi without delay. Reply to the original interview invitation or make sure to include the word "interview" to your email's subject line/heading.
Please note that the University of Jyväskylä is not obliged to reschedule applicants' interview slots if the reason for rescheduling is caused by the applicant.
