Who to ask?

You are always welcome to ask for advice at JYU. At the University of Jyväskylä, the relationship between students and staff is quite informal, so please feel free to approach the teachers and other staff if you have any questions. If you cannot immediately find the right person, others can point you in the right direction. See the tips below for finding the help you need!

Who to ask?

• Student Service Desk is there for you if you have any general questions about your studies or do not know who to contact. You can contact the Student Service Desk on HelpJYU, by phone or by visiting the service desk at the university library Lähde. See the contact information.
   
• Teachers can advise you on issues related to the courses. 
   
• Education coordinators of your faculty or department can advise you on matters related to personal study plans as well as questions related to the curriculum and course compensation. You can contact the education coordinator of your degree programme on HelpJYU.
   
• International coordinators of your faculty or department are the contact persons for study guidance and counselling for incoming and outgoing exchange students, international agreements and other matters related to internationalisation. 
   
•  Guidance on communication and language studies is provided by the Centre for Multilingual Academic Communication, Movi.
   
• Your department or faculty also has one or more Goodie student welfare advisors. A Goodie is a person with whom you can talk confidentially and informally about matters related to your studies or otherwise your life situation. These advisors are not therapists but act as easily approachable support persons for students.
   
• International Office is responsible for the orientation programme, student tutors and arrival service for international students, as well as for the coordination of international student mobility. It also has specialists who can advise international degree students on tuition fees and the university-level scholarship programme. 
   
• Career Services help you strengthen your workplace skills during your studies and provide services and information about entrepreneurship as well as about transitioning into working life.
   
• Accessibility contact person helps in applying for individual arrangements and ensures that the arrangements are implemented. Read more about the accessibility contact persons. 
   
• SISU support team helps you with technical problems in the Sisu system. You can contact the Sisu support on HelpJYU, on Zoom or by visiting the service desk at the university library Lähde. See the contact information for SISU support.
   
• University Library is part of the Open Science Centre which helps students with, for example, information search and matters related to loaning. 
   
• The Higher Education policy representative of your subject association is an easily accessible student representative you can go and talk to when you have any type of feedback on issues related to your studies. 
   
• A student tutor is a student whose task is to acquaint new international students with the system of studies and campus life in Jyväskylä and to help them with practical matters, such as finding the way around the campus and the city centre.