Problems signing in to your email? Read the instructions!

Did you come back from your summer holiday and find that your email won't open? Don't worry, here are some possible causes and solutions to the problem.
Published
14.8.2023

The student email service will change from Gmail to Outlook gradually during the year 2023. The process has started and it's possible that your email has already changed to Outlook. Read more.

The address for logging in to email has changed

If your email has already changed to Outlook, the address for logging in is also different. Try logging in at http://outlook.jyu.fi. Log in to the service with your user ID (username@jyu.fi) and old password.

You haven't activated your M365 services

You need to activate M365 services if you have not yet used the Microsoft services offered by university (e.g. Word, Outlook, Teams). Read the instructions for the activation.

You haven't deployed multi-factor authentication

Microsoft multi-factor authentication (MFA) became obligatory for student in the spring 2023. If you haven't deployed MFA yet, you won't be able to sign in to your Microsoft mailbox. Follow the instructions to deploy MFA.

None of the above helps

Please contact digital services via HelpJYU form Get help with an IT issue.