Jenny Elo is a Postdoctoral Researcher at Tampere University and a Visiting Researcher and Part-time Teacher at the Faculty of Information Technology at the University of Jyväskylä. She is an external member of the Value Creation for Cyber-Physical Systems and Services and IT & Human Behavior research groups. In 2026, she also serves as Director-at-Large at the AIS Doctoral Student College.
Elo received her PhD in Information Systems from the University of Jyväskylä in December 2025. Her doctoral research was conducted as part of the project Continuous Cyber-Physical Service Innovation, led by Professor Tuure Tuunanen and funded by the Foundation for Economic Education in Finland. Elo has also received external funding from the Paulo Foundation and a faculty travel grant from the University of Jyväskylä for her research visit to the University of Oklahoma in spring 2023.
Elo was selected for the doctoral consortia of the European Conference on Information Systems (ECIS) and the Hawaii International Conference on System Sciences (HICSS) in 2023. Her work has been published in peer-reviewed journals and conferences such as the Pacific Asia Journal of the Association for Information Systems (PAJAIS), ICIS, ECIS, AMCIS, and HICSS. She has received the AIS Doctoral Student Service Award (2023) and the AIS Doctoral Student College Leadership Award (2024).
Elo’s research sits at the intersection of Information Systems and service research and examines digital-age phenomena: how organizations transform, collaborate, and co-create value as technologies and data reshape work and services. Her work addresses the innovation, design, and development of digital services, with particular interest in the practices and ways of organizing that enable continuous service innovation and ongoing value co-creation in service ecosystems.
Elo’s broader research interests include user perspectives in digital and cyber-physical services, especially how user values influence value co-creation (and co-destruction) and service experiences. She is also interested in themes including data-driven innovation and decision-making, digital sustainability, technology as an actor, and value co-creation in partner collaboration ecosystems. Her research typically draws on qualitative and conceptual approaches and is informed by lenses such as service-dominant logic, institutional theory, paradox perspectives, and sociotechnical thinking.
